St Mary’s University encountered a problem with their refrigerated display wells which were being used to chill the salads in the canteen area. Catering Manager at St Mary’s University, Nik Santos, contacted their current maintenance supplier to get the issue resolved promptly. Checks were carried out, but the quotation to get the system repaired was very high. Their supplier got another team to investigate whether a repair or replacement was required, but a couple of months had passed and there had been no progress on getting the issue resolved. This was holding up the repair, thus impacting on customer experience and sales.


Unhappy with the lack of progress, Nik started researching alternative suppliers. He came across Andy Norfolk, Cold Control’s national sales and marketing manager, who he had known of previously through the catering industry.


Nik made contact with Andy to discuss the current status of their faulty refrigeration system.


Firstly, Andy arranged for 2 engineers to visit St Mary’s University to undertake a full site survey to diagnose the fault. It became apparent that there were multiple failures with the refrigeration system, not just a single component, so Andy devised a quotation of varied routes for St Mary’s University to consider – either to repair or replace the system.


Andy advised that it would be more cost-effective to repair the system than it would to replace it. The basic structure of the salad counters were in good condition, hence it was decided that it would be suitable to keep the existing frame and replace all of the parts, including new pipework, evaporator coils, fans and condenser units.


The installation and commissioning of the system took place over the Easter break, as requested by Nik, to ensure minimal disruption to university studies.


With an additional compressor on the roof and new evaporator coils, the system is now more efficient and better suited to managing the demands of the service, especially during the hot summer months.


“I met Andy a few years ago when he was working in the catering industry. He has helped us with various projects to enhance kitchen equipment. I decided to seek alternative quotations from other suppliers as the salad bar project was not moving forward and we needed to get it fixed as soon as possible, as it was impacting customer service and sales. We were fortunate enough to get a speedy response from Andy and I haven’t looked back since! He responded immediately with a resolution and had arranged for 2 engineers to attend site early the following morning for a site survey. A few days after the site survey, Andy popped over to explain the quotation and discussed with us the options available.


Once the tender process was completed, Cold Control were awarded the project and Andy notified me of when the engineers will be on site to start the work.


The engineers did a fantastic job. We were very impressed and grateful for the speed and efficiency of the works carried out. We will recommend Cold Control to others and will look to use Cold Control in the future. Thank you once again!”


Nik Santos, Catering Manager